shipping policy

Last Updated: 2025/9/8

Thank you for shopping at randomgamesdeal.com. This policy outlines the shipping and delivery practices for our physical collector's items.

1. What We Ship

We specialize in high-quality, physical video game collector's cards. Each card includes a unique digital license key for redeeming a game on the Steam platform. You are purchasing a tangible collector's item that grants a digital benefit.

2. Processing Time

All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and holidays) after payment is confirmed.

3. Shipping Methods and Delivery Times

We ship worldwide via reliable postal and courier services. The delivery time depends on your location and the shipping method selected at checkout.

These times are estimates and are not guaranteed. Delivery times may be affected by factors beyond our control, such as customs processing, weather, or postal delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery address. We offer FREE STANDARD SHIPPING on all orders over [$50].

5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to track your package's journey.

6. Digital License Delivery (Key Activation)

Important: Your physical collector's card will be mailed to you. However, to ensure you can enjoy your game immediately, the digital Steam license key will be delivered to you automatically and instantly via email upon successful payment confirmation.

• Please check your inbox (and spam/junk folder) for an email from noreply@yourstorename.com or our digital delivery partner (e.g., SendOwl).

• This instant digital delivery is a complimentary service provided with your physical purchase.

7. Customs and Import Taxes

For international orders, you are responsible for paying any applicable customs duties, import taxes, or brokerage fees. These charges are not included in the item price or shipping cost and are collected by your local government upon delivery. We have no control over these fees.

8. Damaged or Lost Packages

• Damaged Item: If your physical collector's card arrives damaged, please contact us within 7 days of delivery at turbomedia4u@gmail.com with photos of the damaged item and your order number. We will arrange for a replacement card to be sent out.

• Lost in Transit: If your tracking information shows no progress for more than 15 business days, please contact us. We will open an investigation with the shipping carrier and work with you to find a resolution, which may include a reshipment or refund.

9. Returns & Refunds

Because our products include digitally delivered software licenses that can be instantly copied, we have a strict no-refunds policy once the digital key has been viewed or emailed.

• Unopened Physical Item: We accept returns of unopened and unused physical collector's cards (with the key unredeemed) within 14 days of delivery for a full refund. The customer is responsible for return shipping costs.

• Faulty Key: If your Steam key fails to activate and you have not violated any region restrictions, we will gladly replace it with a new key. Please contact us with your order number and a screenshot of the error message from Steam. Do not contact Steam Support, as they cannot assist with keys purchased from third-party retailers.

For full details, please see our [Link to your Refund Policy page].

10. Contact Us

If you have any questions about your order's shipping status, please first use your tracking number. For further assistance, contact our customer support team at [support email address]. We are happy to help!